Talent Development & Attraction
As we transition towards becoming an AI-Native Telco-TechCo, having the people to execute this journey and capture innovation-led growth opportunities is critical.
To build a future-ready workforce, we invest in strengthening digital, data and AI capabilities across our people, while continuing to attract high-quality, digitally savvy talent. This not only allows us to support the adoption of emerging technologies, but also enhances productivity across the organisation, reinforcing our competitiveness and ability to deliver long-term returns to our shareholders.
Our OpCos' Talent Development & Attraction Efforts in 2025
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Delivered structured certification and capability programmes catered to the demands of specific roles, including Dialog Certified Solutions Expert, Dialog Retail Sales Expert and Dialog Certified Sales Strategist
- Conducted monthly Learning Hour sessions with industry experts to encourage knowledge-sharing and continuous professional development
-
Implemented targeted learning interventions to strengthen people management, foster a feedback culture and drive leadership capability development
-
Delivered programmes such as Managing Diverse Workforce and Giving and Receiving Feedback to strengthen leadership and communication capabilities
-
Promoted continuous learning and employee engagement in emerging skills, including AI, as well as training in leadership and practical, work-related capabilities
- Implemented technical certification programmes across areas such as cloud computing, cyber security and agile methodologies
-
Conducted more than 80 training programmes and 36 technical knowledge-sharing sessions to strengthen technical capability and knowledge transfer
-
Delivered targeted learning initiatives to strengthen innovation and digital capability
-
Expanded workforce learning through initiatives such as Learning Month and Digital Month
-
Delivered specialised training in cyber security, AI and agile methodologies
-
Delivered mandatory compliance and technical training programmes covering risk, cyber security, quality management and workplace safety
-
Strengthened capability development through structured onboarding programmes that support culture socialisation and role readiness for new hires
Learning, Performing, Leading
Supporting Continuous Learning and Development
Through continuous learning, we equip our employees with the digital, technical and leadership skills they need to navigate and create value within a rapidly changing operating environment.
In 2025, our OpCos strengthened their learning ecosystems through digital learning platforms, structured capability programmes and technical certifications aligned with evolving business and technology needs. In addition, our employees continued to undertake mandatory compliance training and professional development programmes, further inculcating responsible business practices across the Group.
Driving a High-Performance Workforce
We continue to invest in performance management, internal mobility and career development initiatives aimed at driving a high-performing, future-ready workforce.
Through transparent performance frameworks, well-established internal talent pipelines and structured development pathways, we lay the groundwork for our employees to reach their potential within the organisation, thus strengthening succession readiness and supporting long-term talent retention across the Group.
Performance Management System (PMS)
Our Performance Management System (PMS) ensures a fair and transparent evaluation process by aligning individual and organisational goals to enhance performance, productivity and competency. It follows a structured cycle of goal setting, KPI verification, mid-year monitoring and year-end evaluation, which includes peer, self, superior and final reviews.
Driving Leadership Development
We focus on developing leaders with the future-ready capabilities needed to support our digital and AI-enabled transformation. Our efforts are supported by structured leadership programmes, competency frameworks and targeted upskilling initiatives, which collectively enable us to sustain resilient and high-performing workforces that support long-term succession planning.
Talent Development & Attraction
As we transition towards becoming an AI-Native Telco-TechCo, having the people to execute this journey and capture innovation-led growth opportunities is critical.
To build a future-ready workforce, we invest in strengthening digital, data and AI capabilities across our people, while continuing to attract high-quality, digitally savvy talent. This not only allows us to support the adoption of emerging technologies, but also enhances productivity across the organisation, reinforcing our competitiveness and ability to deliver long-term returns to our shareholders.
Our OpCos' Talent Development & Attraction Efforts in 2025
-
Delivered structured certification and capability programmes catered to the demands of specific roles, including Dialog Certified Solutions Expert, Dialog Retail Sales Expert and Dialog Certified Sales Strategist
- Conducted monthly Learning Hour sessions with industry experts to encourage knowledge-sharing and continuous professional development
-
Implemented targeted learning interventions to strengthen people management, foster a feedback culture and drive leadership capability development
-
Delivered programmes such as Managing Diverse Workforce and Giving and Receiving Feedback to strengthen leadership and communication capabilities
-
Promoted continuous learning and employee engagement in emerging skills, including AI, as well as training in leadership and practical, work-related capabilities
- Implemented technical certification programmes across areas such as cloud computing, cyber security and agile methodologies
-
Conducted more than 80 training programmes and 36 technical knowledge-sharing sessions to strengthen technical capability and knowledge transfer
-
Delivered targeted learning initiatives to strengthen innovation and digital capability
-
Expanded workforce learning through initiatives such as Learning Month and Digital Month
-
Delivered specialised training in cyber security, AI and agile methodologies
-
Delivered mandatory compliance and technical training programmes covering risk, cyber security, quality management and workplace safety
-
Strengthened capability development through structured onboarding programmes that support culture socialisation and role readiness for new hires
Learning, Performing, Leading
Supporting Continuous Learning and Development
Through continuous learning, we equip our employees with the digital, technical and leadership skills they need to navigate and create value within a rapidly changing operating environment.
In 2025, our OpCos strengthened their learning ecosystems through digital learning platforms, structured capability programmes and technical certifications aligned with evolving business and technology needs. In addition, our employees continued to undertake mandatory compliance training and professional development programmes, further inculcating responsible business practices across the Group.
Driving a High-Performance Workforce
We continue to invest in performance management, internal mobility and career development initiatives aimed at driving a high-performing, future-ready workforce.
Through transparent performance frameworks, well-established internal talent pipelines and structured development pathways, we lay the groundwork for our employees to reach their potential within the organisation, thus strengthening succession readiness and supporting long-term talent retention across the Group.
Performance Management System (PMS)
Our Performance Management System (PMS) ensures a fair and transparent evaluation process by aligning individual and organisational goals to enhance performance, productivity and competency. It follows a structured cycle of goal setting, KPI verification, mid-year monitoring and year-end evaluation, which includes peer, self, superior and final reviews.
Driving Leadership Development
We focus on developing leaders with the future-ready capabilities needed to support our digital and AI-enabled transformation. Our efforts are supported by structured leadership programmes, competency frameworks and targeted upskilling initiatives, which collectively enable us to sustain resilient and high-performing workforces that support long-term succession planning.
