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Advancing Digital Societies

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Empowering all to thrive in the digital economy

Digitisation is a powerful driver of socioeconomic progress, yet barriers to access continue to limit participation across many communities in Southeast and South Asia. From connectivity gaps to digital skills shortages, these inequalities risk deepening existing social divides. At Axiata, we are committed to creating more equitable digital societies across our business footprint. 

2024 highlights

Impacted the lives of RM26.8 million people

in support of the EDISON Alliance’s 1 Billion Lives Challenge  

Achieved RM3 billion in capex and opex savings

through operational excellence measures and our enhanced governance model 

Drove 5G adoption, cloud core infrastructure, fibre expansion and rural connectivity

through our Network Transformation Programme 

Ranked #1 in Net Promoter Score

in 3 out of 4 digital telco markets 

Key Targets in this area

In line with our sustainability framework, we have adopted a set of targets across key material matters, making strong progress against these targets in 2024. 

TARGET

At Axiata, we are committed to creating more equitable digital societies across our business footprint. The foundation for these efforts are our wide-ranging digital inclusion initiatives, which are reinforced by ongoing work to improve network quality and expand reach in remote and rural areas. In parallel, we continue to invest in innovation across our networks, embracing next-generation technologies like AI to optimise operations, unlock new revenue streams, and power our Telco-TechCo transformation journey. 


View our National Contribution Report 2024

Explore our sustainability efforts in our report 

Our area of actions

Click on the material matters to discover how we are advancing to more equitable and inclusive digital societies. 

Sustainable Business Growth
Network Quality & Connectivity
Customer Experience
Digital Inclusion
Digitisation & Innovation
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