Advancing Digital Societies

Empowering all to thrive in the digital economy

We are committed to driving socioeconomic development through digital technology. By expanding connectivity and scaling our digital platforms, we meet the needs of underserved communities and widen access to essential services such as education, financial services and commerce across Asia, fostering digitally inclusive societies where everyone has the opportunity to thrive.

2025 highlights

Improved the lives of approximately 29.3 million people through initiatives delivered under our commitment to the World Economic Forum’s EDISON Alliance

Accelerated commercial 5G rollouts across our markets, delivering enhanced digital experiences for individuals and businesses

Introduced AI chatbots and assistants across products and markets to improve customer service and support issue resolution at scale

Strengthened child online protection through awareness programmes, safety campaigns and reporting mechanisms

Key Targets in this area

TARGET

At Axiata, we are committed to creating more equitable digital societies across our business footprint. The foundation for these efforts are our wide-ranging digital inclusion initiatives, which are reinforced by ongoing work to improve network quality and expand reach in remote and rural areas. In parallel, we continue to invest in innovation across our networks, embracing next-generation technologies like AI to optimise operations, unlock new revenue streams, and power our Telco-TechCo transformation journey.

Our Journey in Advancing Digital Societies

From building infrastructure at scale to develop audience-specific digital inclusion initiatives, the advancement of digital societies has been central to our mission since our founding.

2008

Axiata is Founded

In 2008, we started with 40 million customers. Today, our 150 million subscribers make us one of Asia’s largest networks

2013

Building Infrastructure Through EDOTCO

Launched EDOTCO, our first independent communications infrastructure company

2014

Our Digital Journey Begins

Axiata Digital Services (ADS) is established to lead digital growth and Group transformation, alongside the RM100 million Axiata Digital Innovation Fund (ADIF) to support innovation.

2015

Embracing A Triple-Core Strategy

Recognised as one of the leading telecommunications groups in Asia
Our Triple Core Strategy of Digital Telcos, Digital Businesses, and Infrastructure is introduced for the first time.

2020

Taking Strides on Our Journey

Named Asia-Pacific Telecom Group of the Year at the 2020 Frost & Sullivan Awards and ranked top third in WBA’s Digital Inclusion Benchmark of 100 global tech companies.

2022

Advancing Digital Societies

Aligned with the EDISON Alliance commitment’s to improve lives through the 1 billion Lives Challenge and recognised as one of the first three telcos globally to run on Open Digital Architecture by TM Forum.

2023

Strengthening Our Commitments

Published AI Governance & Ethical Standards guiding responsible AI use across OpCos.
Joined the Internet Watch Foundation to increase awareness and combat Child Sexual Abuse Material (CSAM).

2024

Reaching New Heights

26.8M lives impacted by end-2024 through the EDISON Alliance’s 1 billion Lives Challenge, surpassing our 2025 target of 23 million.
Launched Axiata.AI Programme to accelerate our Telco-TechCo journey.

2025

Driving Technology, Expanding Impact

Expanded our impact under the EDISON Alliance to approximately 29.3 million people via targeted programmes across our OpCos
Scaled from “AI-powered” to “AI-native” networks while continuing to expand 5G, FWA and fibre-based connectivity across our markets