Enhancing Network Quality & Connectivity
High‑quality and resilient connectivity underpins our Telco‑TechCo strategy and our ability to deliver sustainable performance across our markets. Network reliability, capacity and coverage support the scalability of mobile data, digital services and enterprise solutions, with direct implications for revenue growth, customer retention and competitive positioning.
As digital adoption increases across our footprint, the consistency of network experience has a material influence on our customer trust and long‑term value creation. Ongoing network modernisation and efficiency initiatives also enhance capital productivity, optimise energy consumption and support our sustainability objectives, including broader digital inclusion and responsible resource use across operations.
How we are transforming our networks
We continue to enhance network quality and connectivity through integration, 5G and FWA expansion, and AI-driven automation across our portfolio. Our progress as of end-2025 is detailed below.
Cloud-native 5G Core (5GC) and 5G commercial models have been rolled out across the Group, delivering greater network scalability, faster service on-boarding and new revenue-generating edge use cases, driving growth at constant currency and exceeding the Group’s headline EBIT KPI.
An open-automation framework is being explored to increase vendor flexibility, reduce equipment costs and give the Group greater control over its radio-access architecture.
The A3 architecture automates network planning, optimisation and fault remediation, from AI-based traffic forecasting to self-organising-network (SON) functions, boosting operational efficiency and reducing opex.
Value-based planning and other ‘legacy-sweat’ measures, including network modernisation, core and RAN hardware optimisation, energy-saving programmes and IP-transport upgrades, streamlining capex and opex and helping improve the network’s carbon footprint.
Improving OpCo Networks
In 2025, our OpCos implemented a wide spectrum of initiatives to improve network coverage and quality, resulting in enhanced customer experiences, greater operational resilience and improved revenue generation potential.
-
Leveraged 5G and FWA to expand its addressable market and increase average revenue per user across the consumer and home segments
-
Scaled enterprise solutions through Starlink, ICT services and 5G-enabled use cases, creating new high-margin revenue streams
-
Integrated payments, care and sales platforms into a unified digital ecosystem, improving the end-to-end customer journey
-
Expanded 4G/4.5G coverage and capacity by rolling out 905 new sites and adding 2,534 L2600 TDD sectors, improving area coverage and spectrum efficiency
-
Deployed 5G to 135 sites in key urban areas, enabling high-speed connectivity and low latency services for advanced applications
-
Launched Robi WiFi fixed wireless broadband, delivering high-speed internet connectivity to homes and offices and broadening last mile access options
-
Implemented AI-driven network monitoring, closed loop maintenance and automated network insights for improved efficiency and customer experience
-
Deployed 523 new sites, expanding network coverage into previously unserved areas
-
Enabled B40 spectrum to support FWA, extending reliable high-speed connectivity to more homes and communities
-
Optimised call-centre operations to improve customer experience, raise employee productivity and reduce resource requirements
-
Strengthened network resilience with real-time monitoring, AI-driven optimisation, automation and other solutions
-
Leveraged 5G-ready capacity expansion and intelligent traffic routing to increase network availability, bolstering national connectivity resilience and reinforcing customer trust
-
Implemented resilience measures, including standby gensets as a backup, to mitigate service disruption risks during monsoons and extreme weather events
-
Conducted a Digital‑Twin audit of 1,697 towers, identifying maintenance and replacement needs, reducing structural risk and supporting safer, faster colocation planning
-
Enhanced site resilience by using battery storage to help manage grid instability for essential infrastructure
-
Applied NaPA advance geospatial analytics to support strategic network densification and site colocation, enhancing network coverage and user experience
-
Delivered connectivity to 4.6 million homes by end-2025, driving digital inclusion for residential and enterprise users
-
Provided approximately 685,000 home connects across Indonesia, widening access for consumers and businesses alike
-
Handled a total network traffic of 1,241 Gbps with an average latency of 25-30 ms, ensuring a stable, high-quality user experience
-
Achieved an average mean time to repair (MTTR) of approximately 5.2 hours, surpassing the internal service level agreement (SLA) of 7.5 hours
Enhancing Network Quality & Connectivity
High‑quality and resilient connectivity underpins our Telco‑TechCo strategy and our ability to deliver sustainable performance across our markets. Network reliability, capacity and coverage support the scalability of mobile data, digital services and enterprise solutions, with direct implications for revenue growth, customer retention and competitive positioning.
As digital adoption increases across our footprint, the consistency of network experience has a material influence on our customer trust and long‑term value creation. Ongoing network modernisation and efficiency initiatives also enhance capital productivity, optimise energy consumption and support our sustainability objectives, including broader digital inclusion and responsible resource use across operations.
How we are transforming our networks
We continue to enhance network quality and connectivity through integration, 5G and FWA expansion, and AI-driven automation across our portfolio. Our progress as of end-2025 is detailed below.
Cloud-native 5G Core (5GC) and 5G commercial models have been rolled out across the Group, delivering greater network scalability, faster service on-boarding and new revenue-generating edge use cases, driving growth at constant currency and exceeding the Group’s headline EBIT KPI.
An open-automation framework is being explored to increase vendor flexibility, reduce equipment costs and give the Group greater control over its radio-access architecture.
The A3 architecture automates network planning, optimisation and fault remediation, from AI-based traffic forecasting to self-organising-network (SON) functions, boosting operational efficiency and reducing opex.
Value-based planning and other ‘legacy-sweat’ measures, including network modernisation, core and RAN hardware optimisation, energy-saving programmes and IP-transport upgrades, streamlining capex and opex and helping improve the network’s carbon footprint.
Improving OpCo Networks
In 2025, our OpCos implemented a wide spectrum of initiatives to improve network coverage and quality, resulting in enhanced customer experiences, greater operational resilience and improved revenue generation potential.
-
Leveraged 5G and FWA to expand its addressable market and increase average revenue per user across the consumer and home segments
-
Scaled enterprise solutions through Starlink, ICT services and 5G-enabled use cases, creating new high-margin revenue streams
-
Integrated payments, care and sales platforms into a unified digital ecosystem, improving the end-to-end customer journey
-
Expanded 4G/4.5G coverage and capacity by rolling out 905 new sites and adding 2,534 L2600 TDD sectors, improving area coverage and spectrum efficiency
-
Deployed 5G to 135 sites in key urban areas, enabling high-speed connectivity and low latency services for advanced applications
-
Launched Robi WiFi fixed wireless broadband, delivering high-speed internet connectivity to homes and offices and broadening last mile access options
-
Implemented AI-driven network monitoring, closed loop maintenance and automated network insights for improved efficiency and customer experience
-
Deployed 523 new sites, expanding network coverage into previously unserved areas
-
Enabled B40 spectrum to support FWA, extending reliable high-speed connectivity to more homes and communities
-
Optimised call-centre operations to improve customer experience, raise employee productivity and reduce resource requirements
-
Strengthened network resilience with real-time monitoring, AI-driven optimisation, automation and other solutions
-
Leveraged 5G-ready capacity expansion and intelligent traffic routing to increase network availability, bolstering national connectivity resilience and reinforcing customer trust
-
Implemented resilience measures, including standby gensets as a backup, to mitigate service disruption risks during monsoons and extreme weather events
-
Conducted a Digital‑Twin audit of 1,697 towers, identifying maintenance and replacement needs, reducing structural risk and supporting safer, faster colocation planning
-
Enhanced site resilience by using battery storage to help manage grid instability for essential infrastructure
-
Applied NaPA advance geospatial analytics to support strategic network densification and site colocation, enhancing network coverage and user experience
-
Delivered connectivity to 4.6 million homes by end-2025, driving digital inclusion for residential and enterprise users
-
Provided approximately 685,000 home connects across Indonesia, widening access for consumers and businesses alike
-
Handled a total network traffic of 1,241 Gbps with an average latency of 25-30 ms, ensuring a stable, high-quality user experience
-
Achieved an average mean time to repair (MTTR) of approximately 5.2 hours, surpassing the internal service level agreement (SLA) of 7.5 hours
