Network Quality & Connectivity
Reliable network quality and connectivity lie at the heart of our business growth strategy, providing the basis for us to expand coverage in rural and underserved areas, improve our cost structures, lessen our impact on the planet and deliver exceptional customer experiences.
Through our Network Transformation Programme, we drive 5G adoption, cloud core infrastructure, fibre expansion and rural connectivity. We also leverage synergies from strategic mergers while focusing on simplification, cost optimisation, and open network architectures to strengthen our service quality.
Investments in these areas ultimately drive progress on our Telco-TechCo journey, future-proofing our business for long-term value creation.
How are we transforming our networks
We are making significant progress in enhancing network quality and connectivity through strategic initiatives focused on cost-efficient transformation, technological innovation and improved service performance.
- Deployment of Cloud-native 5G Core (5GC)
-
Development of 5G Commercial Models
-
Network Edge Monetisation
-
Automation of network operations
-
AI for predictive maintenance, optimisation, and network management
-
Development of Orchestration and Automation Framework
-
Exploration of Open RAN deployment
-
Introduction of open automation framework to enhance network autonomy
-
Implementation of Value-Based Planning (VBP) across affiliates
-
Execution of Huawei Core Network Hardware Optimisation
-
Implementation of energy saving initiatives
-
RAN Quality & Optimisation efforts to improve network performance and efficiency
-
Modernisation of network infrastructure through Transport/IPv6/SRv6 initiatives
Transforming OpCo network
In our steadfast commitment to enhancing digital services and connectivity throughout Southeast and South Asia, we have implemented a wide spectrum of initiatives at the OpCo level to improve network coverage and deliver exceptional customer experiences.
Several of our OpCos — namely XL Axiata (XL Axiata is known as XLSMART since 16 April 2025), Dialog, Robi, EDOTCO Bangladesh and Link Net — have achieved the ISO 9001:2015 certification, underscoring their commitment to high service quality and reflecting our focus on operational excellence and customer satisfaction.
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Enhanced connectivity, optimised costs, and enhanced user experience through the Dialog-Airtel merger
-
Provided advanced ICT services for enterprises and enabled enterprise cloud adoption through H One
-
Developed in-house Self-Organising Network (SON) and Radio Network Optimisation Tool to improve network performance, coverage, efficiency and more
-
Developed an in-house Anomaly Detection Solution to enable automated identification of network anomalies
-
Strengthened international connectivity through the India-Asia Expressway (IAX) submarine cable, improving network resilience and customer experience
-
Successfully commissioned 475 new Base Transceiver Stations, expanding Smart’s national network to 3,990 sites
-
Digitised the fibre acquisition journey for fixed and home users, reducing processing time from over a day to instant
-
Ensured 99.50% network availability through proactive field operations
-
Transitioned 99% of off-grid sites to solar and backup power, reducing reliance on external grids and lowering emissions
-
Equipped 40% of 4G base stations with solar energy, supporting Cambodia’s goal of net-zero emissions by 2050
-
Facilitated infrastructure sharing to reduce the physical and carbon footprint of tower sites while optimising space and minimising environmental disruption
-
Expanded digital connectivity in Malaysia by supporting the government in achieving 82% 5G and more than 97% 4G coverage of populated areas
-
Expanded network penetration and service reach through built-to-suit solutions and open access
-
Converted Hybrid Fibre-Coaxial (HFC) home-passed areas to Fibre to the Home (FTTH), improving service quality and network penetration
-
Strengthened network redundancy and resilience by integrating the JAYABAYA Submarine Cable into the JAVA BACKBONE Inland
-
Achieved 99.99% network uptime for enterprise and residential users via geographically distributed IP core nodes
-
Expanded Java’s backbone capacity by 20 Tbps, reducing latency by 30% for ISPs and hyperscalers
Network Quality & Connectivity
Reliable network quality and connectivity lie at the heart of our business growth strategy, providing the basis for us to expand coverage in rural and underserved areas, improve our cost structures, lessen our impact on the planet and deliver exceptional customer experiences.
Through our Network Transformation Programme, we drive 5G adoption, cloud core infrastructure, fibre expansion and rural connectivity. We also leverage synergies from strategic mergers while focusing on simplification, cost optimisation, and open network architectures to strengthen our service quality.
Investments in these areas ultimately drive progress on our Telco-TechCo journey, future-proofing our business for long-term value creation.
How are we transforming our networks
We are making significant progress in enhancing network quality and connectivity through strategic initiatives focused on cost-efficient transformation, technological innovation and improved service performance.
- Deployment of Cloud-native 5G Core (5GC)
-
Development of 5G Commercial Models
-
Network Edge Monetisation
-
Automation of network operations
-
AI for predictive maintenance, optimisation, and network management
-
Development of Orchestration and Automation Framework
-
Exploration of Open RAN deployment
-
Introduction of open automation framework to enhance network autonomy
-
Implementation of Value-Based Planning (VBP) across affiliates
-
Execution of Huawei Core Network Hardware Optimisation
-
Implementation of energy saving initiatives
-
RAN Quality & Optimisation efforts to improve network performance and efficiency
-
Modernisation of network infrastructure through Transport/IPv6/SRv6 initiatives
Transforming OpCo network
In our steadfast commitment to enhancing digital services and connectivity throughout Southeast and South Asia, we have implemented a wide spectrum of initiatives at the OpCo level to improve network coverage and deliver exceptional customer experiences.
Several of our OpCos — namely XL Axiata (XL Axiata is known as XLSMART since 16 April 2025), Dialog, Robi, EDOTCO Bangladesh and Link Net — have achieved the ISO 9001:2015 certification, underscoring their commitment to high service quality and reflecting our focus on operational excellence and customer satisfaction.
-
Enhanced connectivity, optimised costs, and enhanced user experience through the Dialog-Airtel merger
-
Provided advanced ICT services for enterprises and enabled enterprise cloud adoption through H One
-
Developed in-house Self-Organising Network (SON) and Radio Network Optimisation Tool to improve network performance, coverage, efficiency and more
-
Developed an in-house Anomaly Detection Solution to enable automated identification of network anomalies
-
Strengthened international connectivity through the India-Asia Expressway (IAX) submarine cable, improving network resilience and customer experience
-
Successfully commissioned 475 new Base Transceiver Stations, expanding Smart’s national network to 3,990 sites
-
Digitised the fibre acquisition journey for fixed and home users, reducing processing time from over a day to instant
-
Ensured 99.50% network availability through proactive field operations
-
Transitioned 99% of off-grid sites to solar and backup power, reducing reliance on external grids and lowering emissions
-
Equipped 40% of 4G base stations with solar energy, supporting Cambodia’s goal of net-zero emissions by 2050
-
Facilitated infrastructure sharing to reduce the physical and carbon footprint of tower sites while optimising space and minimising environmental disruption
-
Expanded digital connectivity in Malaysia by supporting the government in achieving 82% 5G and more than 97% 4G coverage of populated areas
-
Expanded network penetration and service reach through built-to-suit solutions and open access
-
Converted Hybrid Fibre-Coaxial (HFC) home-passed areas to Fibre to the Home (FTTH), improving service quality and network penetration
-
Strengthened network redundancy and resilience by integrating the JAYABAYA Submarine Cable into the JAVA BACKBONE Inland
-
Achieved 99.99% network uptime for enterprise and residential users via geographically distributed IP core nodes
-
Expanded Java’s backbone capacity by 20 Tbps, reducing latency by 30% for ISPs and hyperscalers
