Suppliers

Axiata Corporate Center Procurement 

Axiata Corporate Centre Procurement’s mission is to source high quality products and services for the lowest overall cost of ownership. It accomplishes this objective by leveraging on Axiata’s demand and ensuring fair & ethical competition among existing and potential suppliers. This objective runs in tandem with Axiata Corporate Centre Procurement’s core values of 

• Process efficiency improvement. 
• Reduce the cycle time of the sourcing process. 
• Ensure full transparency throughout the procurement process. 
• Axiata Corporate Centre Procurement’s scope is focused on the all requirements for the Axiata Corporate Centre. 

At Axiata, under the new Winning Culture Framework which is anchored on our long-standing guiding principles of Uncompromising Integrity and Exceptional Performance (UI.EP), our business activities are underpinned by the three Core Values which are Obsession for Customers, Courage for Change and Passion for Collaboration. 

In demonstrating the cultural shift towards these three Core Values, Axiata CC Procurement’s strive to achieve procurement excellence at all levels while reflect the need to adapt to changing times and the importance of agility in today’s dynamic business environment. 

We at CC Procurement provide Axiata with a sustainable competitive advantage, making an important contribution to the company’s growth strategy, continuously aim to source high quality products & services for the lowest overall cost of ownership. This is accomplished by leveraging on Axiata Corporate Centre’s demand and ensuring fair & ethical competition among existing and potential suppliers. 

Procurement Policy

Axiata’s Procurement Policies are based on the following principles: 

• The Group’s standard for selecting suppliers and awarding businesses is through a competitive bidding process, which covers key areas of transparency, fairness & efficiency. 
• Supplier selections shall be made on the basis of best overall value to Axiata, taking into account all relevant factors which may include price, quality, technical considerations, financial stability, performance, reliability and sustainability. 
• Axiata shall treat suppliers in a fair, ethical and impartial manner. 
• Axiata shall ensure that all supplier information it receives is handled responsibly and expects the same from suppliers. Suppliers must ensure that any information considers confidential is given to Axiata only under the terms of a Non-disclosure Agreement. 
• Axiata employees are discouraged from giving or receiving gifts and expressly forbidden from doing so if they are engaged in an active sourcing project. 

Supply Chain Sustainability and ESG at Axiata

Axiata is committed to embedding Environmental, Social and Governance (ESG) principles across our supply chain to foster responsible and resilient business practices. Our supplier ecosystem including equipment vendors, infrastructure providers, and IT service partners is guided by our Supplier Code of Conduct (SCOC), which outlines expectations on ethics, environmental care, labor rights, and data privacy. We prioritize local partnerships, with majority of procurement spend directed to national suppliers, supporting inclusive economic growth. ESG criteria are integrated into supplier onboarding, assessments, and engagement to align with our Net-Zero Carbon Roadmap and Scope 3 emissions goals. Through transparency, accountability, and innovation, we aim to deliver long-term stakeholder value and contribute to a sustainable future.

eProcurement

Axiata Corporate Centre Procurement uses Microsoft Dynamics 365 (D365) as its key tool in managing end-to-end procurement activities. 

The main functions in Microsoft D365 are: 

• Supplier Management: Manage supplier information, contracts, performance, and relationships in one centralized location. 
• Vendor Collaboration: Collaborate with vendors through self-service portals to streamline communication, manage orders, submission of invoices and track deliveries. 
• Sourcing: Create and manage sourcing events, such as requests for proposals (RFPs), requests for quotes (RFQs), for selection of suppliers and negotiate pricing. 
• Purchase Requisitions: Easily create, submit, and track purchase requisitions for required goods and services. 
• Purchase Orders: Generate purchase orders directly from approved requisitions and track the entire procurement process from order creation to fulfillment. 

Our objective is to drive spend visibility. 

Contact Us

If you have any questions or need assistance, please contact our procurement team at procurement help desk email 

: [[email protected]]

We are here to support you and ensure a smooth and successful procurement experience. 

Overview 

The provisions set forth in this Code of Conduct provide the minimum standards expected of our suppliers. Axiata expects that any supplier providing products or services will adhere to the spirit of this Code of Conduct. Axiata believes in reaching the standards established in this Code as a dynamic process and encourages suppliers to continually improve, to the extent they can adhere to, or exceed these standards on a corporate and social level. 

Axiata Code of Conduct 

Axiata is strongly committed to observing the highest ethical standards in all its procurement activities. As such, this Supplier Code of Conduct has been prepared to provide a clear statement of Axiata’s expectation from Suppliers in all procurement dealings, ensuring that internationally recognised procurement ethics are followed. Transparency and accountability should be strictly adhered to in all procurement activities. This Axiata Supplier Code of Conduct establishes the standards required for conducting business with Axiata. Our goal is to work with our Suppliers to ensure full compliance with these principles. These requirements set out the minimum levels of compliance required of Axiata’s Suppliers. As a Supplier you are encouraged to exceed the requirements wherever possible. We will consider these principles in our selection of Suppliers and will actively monitor Suppliers’ compliance.

Laws, Including Regulations and Other Legal Requirements

Axiata Suppliers shall comply with all applicable laws and regulations in all locations and jurisdiction where they conduct business.

Policy on Corruption and Position on Conflict of Interest

Axiata expects all contracted Suppliers and companies seeking to sell goods or services to conduct their business in accordance with the highest ethical standards. Suppliers shall never offer a bribe or kickback in any form to Axiata employees, their families or nominees, or engage in unethical or unacceptable business practices in order to obtain or maintain Axiata’s business. Suppliers must report to Axiata if any Axiata employees or business associates requests any such incentive. During a bid or evaluation process, suppliers should not entertain Axiata employees involved in the bid or evaluation or their families by for example, providing hospitality to special events or other functions. Any gifts given or received shall be in compliance with the law and shall not violate Axiata’s policies. It is understandable that the giving of promotional items of nominal value are part of normal business practice and it is Axiata’s policy that employees declare any gifts received. 

Forced or Involuntary Labour

Axiata Suppliers shall not use forced or involuntary labour of any type (e.g. forced, bonded, indentured or involuntary prison labour); employment is voluntary. 

Child Labour Avoidance

Axiata Suppliers shall not use child labour. The term “child” refers to any person employed under the age of 15 (or such other age where the law of the country permits), or under the age for completing compulsory education, or under the minimum age for employment in the country, whichever is lowest. The use of legitimate workplace apprenticeship programmes, which comply with all laws and regulations, is supported. Workers under the age of 18 shall not perform work that is likely to jeopardise the health or safety of young workers. 

Wages and Benefits

Compensation paid to workers shall comply with all applicable wage laws, including those relating to minimum wages, overtime hours and legally mandated benefits. The basis on which each worker is being paid is to be provided in a timely manner via pay stub or similar documentation. 

Working Hours

Axiata expects its Suppliers to comply with industry norms and applicable local laws on working hour requirements as stipulated in any applicable country’s governing labour laws. Suppliers shall ensure that all overtime work is voluntary and compensated at the prevailing overtime rates. Employees should be allowed at least one day off per seven-day week. 

Respect and Dignity

Axiata Suppliers shall treat all employees with respect and shall not use corporal punishment, threats of violence or other forms of physical coercion or harassment. 

Non-discrimination

Axiata Suppliers shall not discriminate in its hiring and employment practices on grounds of race, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, or disability. 

Freedom of Association

Suppliers shall recognise their employees’ rights to join or refuse to join labour unions or associations and to bargain collectively as permitted by law. Suppliers have the right to establish favourable employment conditions and to maintain open communication and direct engagement between workers and management as a means to resolve workplace and compensation issues and promoting positive employee relations that make employees view third-party representation as unnecessary. 

Health and Safety

Suppliers shall provide their employees with a safe and healthy workplace in compliance with all applicable laws and regulations. Consistent with these obligations, Axiata Suppliers shall have and implement effective programmes that include effective safety programmes covering such areas as: human safety, emergency preparedness, chemical, physical and biological agent exposure, ergonomics, and incident reporting and investigation. 

Protection of the Environment

Axiata Suppliers shall operate in a manner that is protective of the environment. At a minimum, Suppliers shall comply with all applicable environmental laws, regulations and standards, such as requirements regarding chemical and waste management and disposal, recycling, industrial wastewater treatment and discharge, air emissions controls, environmental permits and environmental reporting. Suppliers shall also comply with any additional environmental requirements specific to the products or services being provided to Axiata as called for in design and product specifications, and contract documents. Suppliers should strive to implement management systems to meet these requirements. 

Applicability of the Code of Conduct

This Code of Conduct shall apply to all Suppliers including all Axiata-approved sub-contractors and other entities acting on the Suppliers' behalf. Suppliers including such sub-contractors shall make this Axiata Supplier Code of Conduct and other relevant information available to their respective employees in the native language(s) of the employees and supervisors. 

Monitoring compliance to the Code of Conduct

To facilitate the monitoring of Suppliers’ compliance with this Code, Axiata expects Suppliers to: 

• Develop and maintain all necessary documentation to support compliance with the described standards; such documentation shall be accurate, up to date and complete; 
• Provide Axiata’s representatives with access to all relevant records and documentations, in relation to engagements with Axiata Group, upon Axiata’s request; 
• Allow Axiata’s representatives to conduct interviews (in relation to engagements with Axiata Group) with the Supplier’s employees and management and other Supplier Representatives separately; 
• Allow Axiata’s representatives to conduct announced site visits (in relation to engagements with Axiata Group) of Supplier and Supplier Representatives locations; and 
• Respond promptly to reasonable inquiries from Axiata’s representatives in relation to the implementation of this Code.

Supplier shall have a process in place for timely correction of any deficiencies or violations identified by such an assessment.

Representation

Suppliers shall provide honest, accurate and open representation of their organisation, its qualification, experience and capabilities. Suppliers shall also disclose, if requested, accurate references of previous work undertaken. Where references of previous work undertaken cannot be disclosed due to confidentiality obligations, the Supplier shall reasonably endeavour to obtain the appropriate permissions and shall at a minimum disclose such information without breaching such obligations of confidentiality. 

Raising Concerns

The official Speak Up channel can be used by Suppliers to voice and register their concerns, including any act or conduct that is in violation of the Supplier Code of Conduct, actual or suspected misconduct, illegal or unethical behaviour, without fear of retaliation or unfair treatment. A Supplier shall ensure that there is a reasonable belief or basis for the concern and the disclosure is made in good faith and not for personal gain or motivated by ill or malicious intention. Mere rumour or hearsay information is not the basis for speaking up or to whistle blow. Axiata Group is committed to protect, within reason and means, anyone who reports or raises a concern in good faith, and those who participate in or conduct an investigation, from retaliation. For further information on Whistleblowing/Speaking Up and the official Speak Up channel, please refer to Axiata Group’s Whistleblowing/Speaking Up Policy and Procedures. 

Sanctions

The Supplier shall take reasonable steps to ensure that no entity or person subject to applicable laws and regulations is involved in our unlawfully benefits from the Supplier's operations, including its supply chain, and to prevent involvement in any transaction prohibited by such laws and regulations.

Compliance to Code

The Supplier shall take reasonable steps to ensure no entity or person subject to applicable sanctions laws and regulations is involved in or unlawfully benefits from the Supplier's operations, including its supply chain, and to prevent involvement in any transaction prohibited by such laws and regulations. 

• Formal warnings – that the continued non-compliance will lead to more severe actions; 
• Disclosure of nature of breach to all Axiata subsidiaries and associate companies; or 
• Immediate termination of contract, without recourse.