Responding in Times of Crisis
Climate-related disasters pose material risks to lives, critical infrastructure and economic continuity, particularly in vulnerable markets. As a digital connectivity provider, we support resilience during these times by maintaining robust network availability and strengthening preparedness capabilities, thus safeguarding essential service continuity while enabling a more effective emergency response by authorities and affected communities
Our actions are underpinned by a structured approach to disaster preparedness, response and recovery, covering risk identification, early warning systems, crisis management plans and regular training. During emergencies, coordinated response mechanisms and clear communication protocols help minimise disruptions, while post-disaster efforts focus on restoring network operations, supporting affected communities and reviewing response effectiveness.
Our OpCos’ Disaster Preparedness Efforts in 2025
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Enhanced network resilience through tower reinforcement, fibre redundancy and solar installations across 1,200 sites
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Issued over 40 million national early‑warning alerts during Cyclone Ditwah
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Committed LKR420 million to restore healthcare and education infrastructure under the Rebuilding Sri Lanka programme
- Continued to monitor weather and disaster risks while adopting our Group-level business continuity management policy and standards
- Restructured business continuity management policies and conducted business impact analysis to strengthen governance
-
Collaborated with authorities and humanitarian partners to deliver emergency readiness SMS alerts during natural disasters
-
Undertook regular risk assessments, training and simulation exercises across operational teams
-
Activated crisis management protocols during incidents to assess impacts, mobilise teams and ensure service continuity
-
Maintained the ISO 22301:2019 Business Continuity Management Systems certification
-
Activated business continuity plans during incidents such as political unrest and cloud outages to ensure uninterrupted service delivery
-
Maintained the ISO 22301:2019 Business Continuity Management Systems certification while enhancing its emergency response and crisis management framework
-
Integrated enterprise risk and business continuity frameworks to strengthen preparedness, response and recovery
-
Activated crisis monitoring and response protocols during civil unrest, coordinating regional operations and employee safety measures
-
Provided financial assistance to employees affected by flooding in Sumatra
Responding in Times of Crisis
Climate-related disasters pose material risks to lives, critical infrastructure and economic continuity, particularly in vulnerable markets. As a digital connectivity provider, we support resilience during these times by maintaining robust network availability and strengthening preparedness capabilities, thus safeguarding essential service continuity while enabling a more effective emergency response by authorities and affected communities
Our actions are underpinned by a structured approach to disaster preparedness, response and recovery, covering risk identification, early warning systems, crisis management plans and regular training. During emergencies, coordinated response mechanisms and clear communication protocols help minimise disruptions, while post-disaster efforts focus on restoring network operations, supporting affected communities and reviewing response effectiveness.
Our OpCos’ Disaster Preparedness Efforts in 2025
-
Enhanced network resilience through tower reinforcement, fibre redundancy and solar installations across 1,200 sites
-
Issued over 40 million national early‑warning alerts during Cyclone Ditwah
-
Committed LKR420 million to restore healthcare and education infrastructure under the Rebuilding Sri Lanka programme
- Continued to monitor weather and disaster risks while adopting our Group-level business continuity management policy and standards
- Restructured business continuity management policies and conducted business impact analysis to strengthen governance
-
Collaborated with authorities and humanitarian partners to deliver emergency readiness SMS alerts during natural disasters
-
Undertook regular risk assessments, training and simulation exercises across operational teams
-
Activated crisis management protocols during incidents to assess impacts, mobilise teams and ensure service continuity
-
Maintained the ISO 22301:2019 Business Continuity Management Systems certification
-
Activated business continuity plans during incidents such as political unrest and cloud outages to ensure uninterrupted service delivery
-
Maintained the ISO 22301:2019 Business Continuity Management Systems certification while enhancing its emergency response and crisis management framework
-
Integrated enterprise risk and business continuity frameworks to strengthen preparedness, response and recovery
-
Activated crisis monitoring and response protocols during civil unrest, coordinating regional operations and employee safety measures
-
Provided financial assistance to employees affected by flooding in Sumatra
