Recognising the vital role our people play in our operations, we implement comprehensive safety protocols and wellbeing initiatives to protect them from hazards and support their overall wellness.
In addition to complying with local and international health and safety regulations, guided by robust policies and our Health and Safety Committee, we actively promote physical and mental wellbeing, work-life balance, and a supportive, rewarding work environment for all employees.
We ensure safe work environments by actively identifying and mitigating risks through Environmental, Safety and Health (ESH) systems and regular assessments.
In 2024, we developed and approved our Health, Safety and Environment (HSE) Policy, which is aligned with the Axiata Code of Conduct. Guided by this policy, we are committed to conducting business in an environmentally responsible manner and fostering health and safety practices that prevent work-related injuries and illnesses.
Number of Work-Related Fatalities
Lost Time Incident Rate (LTIR)
Number of Employees Trained on Health and Safety Standards
(XL Axiata is known as XLSMART since 16 April 2025)
Achieved zero fatalities and lost time injury frequency rate (LTIFR) in 2024
Upskilled nearly 700 employees via 24 health and safety trainings and multiple safety culture and relief programmes
Became the first and only telecom operator in Bangladesh to secure the ISO 45001:2018 certification for occupational health and safety
Implemented full-fledged safety measures amid the nationwide political unrest to secure operations and employees
Strengthened safety awareness through the Santuy HSE campaign, fostering a proactive safety culture
Achieved zero fatalities and maintained a low LTIFR
Launched an upgraded incident management reporting system, Jira, to improve safety monitoring and response
Updated safety policies and procedures to align with evolving industry standards
Recognising the vital role our people play in our operations, we implement comprehensive safety protocols and wellbeing initiatives to protect them from hazards and support their overall wellness.
In addition to complying with local and international health and safety regulations, guided by robust policies and our Health and Safety Committee, we actively promote physical and mental wellbeing, work-life balance, and a supportive, rewarding work environment for all employees.
We ensure safe work environments by actively identifying and mitigating risks through Environmental, Safety and Health (ESH) systems and regular assessments.
In 2024, we developed and approved our Health, Safety and Environment (HSE) Policy, which is aligned with the Axiata Code of Conduct. Guided by this policy, we are committed to conducting business in an environmentally responsible manner and fostering health and safety practices that prevent work-related injuries and illnesses.
Number of Work-Related Fatalities
Lost Time Incident Rate (LTIR)
Number of Employees Trained on Health and Safety Standards
(XL Axiata is known as XLSMART since 16 April 2025)
Achieved zero fatalities and lost time injury frequency rate (LTIFR) in 2024
Upskilled nearly 700 employees via 24 health and safety trainings and multiple safety culture and relief programmes
Became the first and only telecom operator in Bangladesh to secure the ISO 45001:2018 certification for occupational health and safety
Implemented full-fledged safety measures amid the nationwide political unrest to secure operations and employees
Strengthened safety awareness through the Santuy HSE campaign, fostering a proactive safety culture
Achieved zero fatalities and maintained a low LTIFR
Launched an upgraded incident management reporting system, Jira, to improve safety monitoring and response
Updated safety policies and procedures to align with evolving industry standards