Axiata Named 2020 Asia-Pacific Telecom Group of the Year by Frost & Sullivan

Axiata is one of the leading regional telecommunications groups in the Asia-Pacific. The Group covers telecommunications, network infrastructure, and digital services in 11 countries across the region.

Over the years, the company has continued to shape the telco industry and has maintained its market leader position by showcasing breakthrough innovations leveraging on key trends technology in telco industry to increasing customer satisfaction and creating a digitally inclusive society.

Through digitisation, the group is outgrowing traditional telecommunications companies’ consumer segment to help businesses in their digital transformations. Overall, the company has deep understanding of market expectation and continues to meet the diverse telecommunication needs across the core markets in which it operates.

On behalf of everyone at the Group, we are very honoured to be named as the Asia Pacific Telecom Group of the Year by Frost & Sullivan this year. This is our sixth time winning this award since 2009 and we would like to thank Frost & Sullivan for their keen study of Axiata in their 2020 Best Practices Awards Programme.

Since inception, Axiata has consistently emphasised on good governance and compliance as critical to the success of the business. The Axiata Board spares no effort in ensuring that our governance systems not only keep the Group on an even keel in terms of performance. Much also goes into ensuring that the right mechanisms are in place to honour the confidence, trust and loyalty placed by customers in our operating companies.

I am very delighted that the Group has received this prestigious award from a well-known company. This award is for each and every one at Axiata - the Board, the management and all the employees.

The award recognises our vision, financial performance, customer experience and brand equity, amongst others. It’s good that the hard work put in by every employee, day after day, has not only resulted in good financial performance but has also been recognised internationally.

Thank you to Frost & Sullivan for the recognition. We also thank all those who have supported us. I’m sure this will encourage the team to perform even better in the years to come.

This award is a recognition of our collective strengths of the Group - our strong fundamentals, energetic leadership across our markets, the resilience and agility of our people and Groupwide commitment to keep improving driven by our purpose of Advancing Asia.

We understand that customer satisfaction is a function of both customer experience and customer expectations. We leverage significantly on digitisation and analytics to enable customer centricity and focus on product innovation at operating companies, whilst also promoting efficiency gains Group-wide.