12 Oct 2020
KUALA LUMPUR - Axiata Digital Labs (ADL), the digital innovation and software development unit of Axiata Group Berhad (“Axiata” or “the Group”), combined with Dialog Axiata PLC (Dialog) in Sri Lanka to clinch a coveted TM Forum 2020 Excellence Award. The coveted TM Forum 2020 Excellence Awards recognises outstanding achievements in Digital Transformation across Communications Service Providers (CSPs) and Solutions Developers and Innovators Globally.
The Dialog & ADL Combine was selected as Joint winners alongside the Combine of Vodafone UK and Infosys, in the Customer Experience & Trust Category, emerging ahead of a shortlist of global leaders in Digital Transformation including Orange Polska SA, Vlocity, Matrixx Software & Salesforce, China Unicom, Three Ireland & Amdocs. The Customer Experience and Trust Award shortlisted and recognised companies that are creating and managing complex digital services to deliver greater customer experiences, build trust and loyalty, and ensure business growth.
Dialog, Axiata’s Sri Lanka subsidiary is the country’s leading connectivity provider serving over 15 million customers with cutting edge mobile communications services and over 1 Million Homes with converged connectivity Fixed and Television services. Dialog is a 7-time winner at the Global Mobile (GLOMO) Awards of the GSM Association.
ADL, with operations across several of Axiata’s operating markets, has emerged as a leading provider and catalyst of Digital Transformation Solutions. ADL has been previously recognised by the TM forum for its App Trading Marketplace Catalyst project - winning the gold award for Outstanding Use of TM Forum Assets at Digital Transformation Asia in 2019.
Sandra De Zoysa
Group Chief Customer Officer of Dialog
We are both honoured and humbled by this global accolade by TM Forum. Digitally transforming our customer service channels has empowered our customers to choose how and when they interact with Dialog giving them total control and flexibility. I would like to thank our customers for placing their trust in us and supporting us throughout this journey of Accelerated Digital Transformation.
Thushera Kawdawatte
CEO of ADL
We’re delighted that our Digital Transformation Product Suite for Telcos has been recognised alongside global leaders in the IT space. The transformational business outcomes demonstrated by Dialog through its end to end Process Digitisation bears testimony to the power of digitisation in delivering enhanced customer experience alongside enhanced productivity.
The TM Forum is the global telecommunications association of service providers and their respective suppliers in the industry and has a membership of 850 companies from 180 countries. The global telecommunications industry generates over two trillion in revenue and has a customer base that exceeds 5 billion subscribers.
About Axiata
As one of the leading telecommunications groups in Asia in pursuit of its vision to be the New Generation Digital Champion by 2022, Axiata has transformed itself from a holding entity with a portfolio of pure-play mobile assets into a Triple Core Strategy driven business focusing on Digital Telco, Digital Businesses and Infrastructure.
Within ASEAN and South Asia, the Group has controlling stakes in market-leading mobile and fixed operators in the region including 'Celcom' in Malaysia, 'XL' in Indonesia, 'Dialog' in Sri Lanka, 'Robi' in Bangladesh, 'Smart' in Cambodia and 'Ncell' in Nepal. Axiata is actively spearheading efforts to transform its mobile-centric operations into digital converged companies.
Axiata Digital, the digital services arm of Axiata is focused on two digital business verticals namely Digital Financial Services ('Boost', ‘Aspirasi’) and Digital Advertising ('ADA').
'edotco', the Group's infrastructure company, operates in six countries to deliver telecommunications infrastructure services, amassing approximately 32,300 towers. Presently the 16th largest independent tower companies globally, it aims to be one of the top regional telecommunications tower companies and is committed to responsible and sustainable business operations.
As a committed and long-term investor, and in line with its sustainability goals, the Group actively supports and drives young talent development; disaster response and recovery; as well as green initiatives. Axiata's broader goal of Advancing Asia aims to piece together the best in the region in terms of innovation, connectivity and talent. For further information on Axiata visit www.axiata.com
Issued By
Corporate Communications
Axiata Group Berhad
Level 30, Axiata Tower,
9 Jalan Stesen Sentral 5, Kuala Lumpur Sentral 50470 Kuala Lumpur Malaysia
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