SUSTAINABILITY & NATIONAL
CONTRIBUTION REPORT 2019
“The goalpost of a sustainable business is always moving. Our stakeholders have growing expectations of our performance that go beyond revenue. Increasingly, we need to demonstrate social and environmental performance as part of our Advancing Asia commitment.”
TAN SRI JAMALUDIN IBRAHIM
President & Group Chief Executive Officer
Our vision is to be the Next Generation Digital Champion
Axiata 5.0 focuses on efficiencies that translate to
Collaborate with local partners to bridge the digital divide
Increase learning access to our employees across the region through online learning platforms
Demonstrate social & environmental performance as part of our Advancing Asia commitment
Axiata’s national contributions represent the long-term value we have created through our investments in the local telecommunications sector, network infrastructure, talent development, environmental conservation & society.
Approximately 600,000 jobs supported in the region
600,000 jobs supported in the region
Over 12,900 employees employed across ASEAN and South Asia
USD4.7 billion CAPEX+OPEX investment
USD1.3 billion total tax paid to governments
Our sustainability efforts are anchored on our 4P Sustainability Framework which takes a holistic and long-term view of ensuring sustainable practices.
Nurturing Future Leaders
Diversity and Inclusivity
Culture of Integrity & Performance
Best Practices Across the Value Chain
Disaster Management & Response
Striving to deliver value in building and empowering inclusive societies through our digital and connectivity services.
USD8.4 billion delivered to the national GDP in 6 countries where we have a digital
Over 100,000 students in Malaysia, Indonesia & Cambodia were reached through the Axiata Young Talent Programme to build future leaders
Over RM200 million invested in digital innovation funds in Malaysia, Sri Lanka and Cambodia to drive digital entrepreneurship in local markets
Our digital financing platform, Aspirasi, provides micro-SMEs with working capital, supply chain & invoice financing & insurtech products
Over 8 million users of our digital wallets in Sri Lanka, Cambodia and Malaysia
Over 630,000 farmers, fishermen & agro-entrepreneurs in Sri Lanka, Indonesia & Malaysia were given digital solutions to modernise their work
Over 800,000 underserved students in more than 2,000 academic institutions across our markets were supported with digital education & training
Over 2 million girls & women were empowered with digital educational content, employment & financial services
We drive a Modern, Agile and Digital workforce through continuous training which develops proficiency in digital & problem-solving skills, to meet the demands of Industrial Revolution 4.0 (IR4.0).
Creating a digitally inclusive workplace.
Over 12,900 employees across
14% of senior leadership positions are held by women
Over 38 nationalities employed
Our employees uphold our core values of Uncompromising Integrity and Exceptional Performance.
Do the right thing
Collaborate to win
Respect every individual
Think different, Do faster, Do better
We provide a high performance, world-class working environment that safeguards our employees’ wellbeing.
COVID-19 Response to ensure the safety of employees and customers
We recognise talent across our Group, building talent pools across different levels and mapping talent to a succession profile.
77% leadership positions filled internally in 2019
USD47 million spent on talent development
Synapse, our internally developed Knowledge Management Platform launched in July 2019
Strong governance enables us to build trust with our stakeholders & drive a culture of Operational Excellence to transform us as the lowest cost producer per
Best Practices Across The Value Chain
58% spend on local suppliers
No.1 Net Promoter Score in 4 markets
75% accuracy improvement on new dealer recommendations
Certified Group Security Operations Centre (GSOC); the first telco in our operating countries to have this accreditation
A changing environment calls for a need to respond to the impacts on our surroundings. Our efforts focus on minimising our carbon footprint and promoting SDGs, so we can advance a sustainable Asia.
244 hydrometeorological stations & telemetry devices connected by Ncell & the Department of Hydrology
17 sensors installed on Smart’s base stations across Cambodia to provide accurate severe weather forecast & intelligence
Continued to support post-2019 tsunami aid to Palu,
500 children & over 250 families affected by the Easter Terror Attack received educational support & psychosocial rehabilitation respectively