Integrated Annual Report 2019
As one of the leading regional telecommunications groups, Axiata is driven by our broader goal of Advancing Asia through digital and technological innovations that empower communities to achieve their fullest potential.
New Generation Digital Champion By 2022
Evolve from a pure-play telco to a Triple Core Business
Advancing Asia
Championing digital inclusion and community empowerment
Uncompromising Integrity &
Exceptional Performance
PERFORMANCE
To be one of Asia’s largest telecoms and tech groups
PEOPLE
To be recognised as a Top Talent Brand and an Asian Talent Factory
PARTNERSHIP
To be the number one choice for customers and partners
PLANET & SOCIETY
To be recognised as a responsible Digital Champion
Enabling consumers’ digital lifestyles and driving productivity and business efficiency for enterprises
Encouraging digital inclusion and driving growth through digital financial services, digital advertising and digital platforms
13th largest telecommunications infrastructure company in the world that enables communities to communicate
Malaysia
Indonesia
Sri Lanka
Bangladesh
Cambodia
Nepal
Pakistan
Myanmar
Thailand
Laos
Philippinessupported in the region
contributed to the GDP of 6 countries
Capital + Operating Expenditure
“Keeping with its purpose of Advancing Asia, Axiata continued to progress into one of the leading regional telecommunications groups that contributes to the development of economies, advanced technology and societies across its footprint of 11 countries in ASEAN and South Asia.”
TAN SRI GHAZZALI SHEIKH ABDUL KHALID
Chairman, Axiata Group Berhad
Providing oversight on risk management, data privacy, cyber security, and ethics and compliance
Adopting robust privacy practices to increase customers' trust
Charting the roadmap towards a best-in-class ethics, integrity and compliance culture
Ensuring all stakeholders understand and embrace Axiata’s ethos on professionalism and integrity
Providing an effective platform for more robust internal vigilance
USD8.4 billion contributed to the Gross Domestic Product (GDP) of six countries
Aligning our energy initiatives to GSMA’s Zero Carbon Emissions by 2050
Over RM200 million invested in Malaysia, Cambodia and Sri Lanka in digital innovation funds
“As a Group, we are single-minded in maintaining the balance between financial results and “institution building” to ensure long-term profitability. At the same time, it is important to strike an equal balance between organic and inorganic focus.”
TAN SRI JAMALUDIN IBRAHIM
President & Group Chief Executive Officer
We are focused on becoming the “lowest cost producer relative to customer promise”
Balancing between investing for growth and ensuring profitability
Identifying what our customers prefer and delivering consistently
Keeping our costs as flat as possible
Leveraging on digitisation and analytics to achieve growth, profitability, optimum customer satisfaction and cost efficiency
Transforming into a Modern, Agile and Digital (M.A.D) organisation to achieve high productivity
We’re strengthening our Triple Core Strategy by embarking on Axiata 5.0 to reimagine the Group’s future and accelerating improvements in 10 Key Focus Areas.
Transform From Mobile-Centric Telcos To Converged Digital Operators
Target: #1/Strong #2 in All Markets
Pivot From Portfolio Company To Three Lines Of Digital Businesses
Target: 3 “Unicorns”
Advance From Regional Champion To Global Champion
Target: Top 5 in the World
1. "Shifting Gear"
Focus on Profit and Cash
2. OpCos Transformation
Beyond Short-Term Turnaround
3. Operational Excellence
As Our New Corporate DNA
4. New Group Engagement Model
Virtual Centralisation via the "Collective Brain"
5. Digitisation & Analytics
Our Biggest Differentiator
6. New Growth Areas
Especially Enterprise
7. Stakeholder Management
Including Regulatory and Government, Shareholders, Customers, Employees and Media
8. Organisation 5.0
Develop Modern, Agile and Digital Values
9. Industry Consolidation
To Grow Profitably and Future-Proof Our Business
10. Investment & Portfolio Optimisation
Improve Returns and Reallocate Resources
Our value creation process utilises our six capitals to achieve the outcomes that are aligned with our ambition of becoming a New Generation Digital Champion by 2022.
Financial Capital
Funding and cash generation
Human Capital
Our diverse and
driven workforce
Intellectual Capital
Partnerships, brand equity,
trust and culture
Social & Relationship Capital
Our trusted relationships
Manufactured Capital
Network infrastructures,
data centres, software applications and
office buildings
Natural Capital
Consumption of energy
Delivering Long-Term Value as a Regional and Global Player
Building a Modern, Agile and Digital Asian Talent Factory
Becoming a Trusted and Reliable Digital Partner
Supporting Governments and Communities in Our Markets
Enabling Digitally-Connected Societies
Minimising Environmental Impact
Through disciplined execution of "Shifting Gear" to deliver cash and profit as well as initiatives under "Operational Excellence", Axiata Group concluded the year with strong financial performances.
Read about our Financial Performance in 2019 and other highlights.
Good corporate governance contributes to value creation by ensuring accountability through reporting and disclosure, effective risk management, clear performance management, transparency and ethical and effective leadership.
Through our risk, compliance, anti-bribery and anti-corruption measures
To protect our customers, employees and stakeholders
Headed by an effective Board of Directors, with clearly defined roles and responsibilities
Checks and balances to ensure
Board effectiveness
Supporting the Board’s compliance with the accountability principles
Maintaining an open dialogue on strategic, governance and other objectives
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