FAST-FORWARDING TO A PROSPEROUS FUTURE FOR ALL

SUSTAINABILITY AND
NATIONAL CONTRIBUTION REPORT 2018

Globe Map
Pakistan
Pakistan
India
India
Nepal
Nepal
Bangladesh
Bangladesh
Myanmar
Myanmar
Thailand
Thailand
Cambodia
Cambodia
Sri Lanka
Sri Lanka
Malaysia
Malaysia
Singapore
Singapore
Indonesia
Indonesia
Prism Map
ADVANCING ASIA
AS A NEW GENERATION DIGITAL CHAMPION

As one of the leading telecommunications group in Asia, Axiata has transformed itself into a Triple Core Strategy driven business focusing
on Digital Telco, Digital Businesses and Infrastructure.

Today, Axiata's Digital Telco and Digital Businesses operate across 11 countries, while its global platform business has access to 3.5 billion consumers.

Indicator noteHover over each country for more

ADVANCING ASIA AS A NEW GENERATION DIGITAL CHAMPION

As one of the leading telecommunications group in Asia, Axiata has transformed itself into a Triple Core Strategy driven business focusing on Digital Telco, Digital Businesses and Infrastructure.

Today, Axiata's Digital Telco and Digital Businesses operate across 11 countries, while its global platform business has access to 3.5 billion consumers.

Map Pin
Digital Telco
Celcom
Dialog
Ncell
XL axiata
Smart
Robi
Map pin
Digital Businesses
Boost
ada
apigate
map pin
Infrastructure
edotco
OUR BUSINESS

AXIATA’S 4P SUSTAINABILITY FRAMEWORK

Discover our sustainability framework, encompassing our material impacts in the environment, society and marketplace, aligned with our digital ambitions and stakeholders’ demands.

Our Vision: New Generation Digital Champion by 2022

Our Purpose: Advancing Asia

Our Values: Uncompromising Integrity, Exceptional Performance

Our Goals: The 4Ps that define our success

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Our 4 Sustainability Pillars

Beyond Short-Term Profits

Beyond Short-Term Profits

Beyond Short-Term Profits

Digital Telco
Digital Telco
Nurturing People

Nurturing People

Nurturing People

Nurturing People
Digital Telco
Process Excellence & Governance

Process Excellence & Governance

Process Excellence & Governance

Process Excellence & Governance
Digital Telco
Planet & Society

Planet & Society

Planet & Society

Planet & Society
Digital Telco
PRESIDENT & GCEO’S STATEMENT

PRESIDENT & GCEO’S STATEMENT

TAN SRI JAMALUDIN IBRAHIM Managing Director/President & Group Chief Executive Officer

We are committed to being National Champions in all our markets by working with national governments to strengthen the digital ecosystem, nurture the next generation of digital innovators and build the capacity of local business partners.

TAN SRI JAMALUDIN IBRAHIM Managing Director/President & Group Chief Executive Officer

Read Tan Sri Jamaludin Ibrahim’s message.

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BEYOND SHORT-TERM PROFITS

INVESTING LONG-TERM IN ALL OUR MARKETS

As partners of nation-building in ASEAN and South Asia, we are committed to creating long-term and sustainable value. Our business model revolves around digitisation and connectivity, with the purpose of enabling digital ecosystems that contribute to societies and communities.

Contributed USD 13.9 billion to the GDP in markets where we have a digital telco presence
Over 46% base stations in rural areas
Invested over RM200 million in three digital innovation funds
Provided mobile micro-insurance to over 3.8 million customers
Over RM200 million students log in daily to Robi 10 Minute School
Over 500,000 farmers connected on Govi Mithuru
Aim to increase sales revenue of rural entrepreneurs by 30% on Desamall
Over 14,000 women connected on Sisternet
NURTURING PEOPLE

TRANSFORMING AND ELEVATING OUR HUMAN CAPITAL CULTURE

We attract, develop and retain top talents by providing platforms to support professional growth, and embrace new ways of working driven by the emergence of the Fourth Industrial Revolution.

PRINCIPLE
  • Diversity & Inclusivity
  • Culture of Integrity & Performance
  • Conducive Workplace
  • Nurturing Future Leaders
EFFORTS AND OUTCOMES
The diversity of our workforce gives us a competitive advantage as it encourages innovative thinking and harness diverse perspectives to tackle new business challenges.
12,059
employees
17% of senior leadership
positions are led by women
38 nationalities
employed across the Group
Our employees embrace and express our corporate core values, Uncompromising Integrity and Exceptional Performance, by upholding the highest standards of professional conduct.
UI•EP Behaviours
D
Do the right thing
O
Own it
C
Collaborate to win
T
Think different, Do faster, Do better
R
Respect every individual
We strive to create a healthy working environment by upholding fair and safe workplace practices and monitoring employee engagement levels consistently.
Freedom of Association & Collective Bargaining
Respect local labour laws
Fair Wage
Equal pay for equal work
Child Labour & Forced Labour
Zero tolerance policy
We invest in three talent development programmes to discover, nurture and develop young talents across the region to be become future CEOs.
RM100 million commitment over 10 years
65,000 students impacted
13-day Business Leadership bootcamp
Financial Capital
Financial Capital
Manufactured Capital
Manufactured Capital
Social and Relationship Capital
Social and Relationship Capital
Financial Capital
Financial Capital
Manufactured Capital
Manufactured Capital
Natural Capital
Natural Capital
Intellectual Capital
Intellectual Capital

PRINCIPLE

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EFFORTS AND OUTCOMES

The diversity of our workforce gives us a competitive advantage as it encourages innovative thinking and harness diverse perspectives to tackle new business challenges.
12,059
employees
17% of senior leadership
positions are led by women
38 nationalities
employed across the Group
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EFFORTS AND OUTCOMES

Our employees embrace and express our corporate core values, Uncompromising Integrity and Exceptional Performance, by upholding the highest standards of professional conduct.
UI•EP Behaviours
D
Do the right thing
O
Own it
C
Collaborate to win
T
Think different, Do faster, Do better
R
Respect every individual
arrow down

EFFORTS AND OUTCOMES

We strive to create a healthy working environment by upholding fair and safe workplace practices and monitoring employee engagement levels consistently.
Freedom of Association & Collective Bargaining
Respect local labour laws
Fair Wage
Equal pay for equal work
Child Labour & Forced Labour
Zero tolerance policy
arrow down

EFFORTS AND OUTCOMES

We invest in three talent development programmes to discover, nurture and develop young talents across the region to be become future CEOs.
RM100 million commitment over 10 years
65,000 students impacted
13-day Business Leadership bootcamp
PROCESS EXCELLENCE & GOVERNANCE

GOVERNING PROCESSES AND
INNOVATING SOLUTIONS

We continue to build capacity of local partners, integrate best practices in our supply chain, and digitise our core processes, so as to deliver unrivaled services for our customers.

Operational Performance and Cost Optimisation

Best Practices Across the Value Chain

More than 5,000 suppliers contracted

New Growth Areas

Customer Centricity

No. 1 Net Promoter Score in 5 markets

Industry Restructuring and Rationalisation

Digitising Processes

Improved digitisation score by 50% on average across all markets from 2017 baseline

Optimum Portfolio


Strong Governance

Established the Group Privacy Council, and launched the Digital Trust 2020 strategy

Operational Performance and Cost Optimisation

Best Practices Across the Value Chain

Operational Performance and Cost Optimisation

More than 5,000 suppliers contracted

New Growth Areas


Customer Centricity

New Growth Areas

No. 1 Net Promoter Score in 5 markets

Industry Restructuring and Rationalisation


Digitising Processes

Industry Restructuring and Rationalisation

Improved digitisation score by 50% on average across all markets from 2017 baseline

Optimum Portfolio


Strong Governance

Optimum Portfolio

Established the Group Privacy Council, and launched the Digital Trust 2020 strategy

PLANET & SOCIETY

IMPROVING OUR ENVIRONMENTAL PERFORMANCE AND SUPPORTING COMMUNITIES

We are committed to minimising our environmental impact and to support sustainable development for everyone.

PRINCIPLE
  • Environmental Management
  • Disaster Management & Response
  • Corporate Responsibility
EFFORTS AND OUTCOMES
44% Reduction in carbon footprint by edotco Group from a 2013 baseline
87%
of edotco Group’s sites
are monitored remotely for energy performance and security from ECHO monitoring centre
1,112 Renewable Energy sites across the Axiata Group
Responded to three disasters in Indonesia by providing 1.2 million zero-rated calls to customers
Collaboration with Disaster Management Centre of Sri Lanka to develop Early Warning Network app
Signed letter of co-operation to support Malaysia’s National Disaster Management Agency
Extended its early warning partnership with Nepal’s Department of Hydrology and Meteorology for another five years
Connecting Communities to Basic Essentials
Bridging Digital Divide of the Orang Asli Community
Funding Scholarships
Creating a Better Society

PRINCIPLE

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EFFORTS AND OUTCOMES

44%
Reduction in carbon footprint from 2018 baseline

87%
of edotco Group’s sites
are monitored remotely for energy performance and security from ECHO monitoring centre

1,112 Renewable Energy sites across the Axiata Group
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EFFORTS AND OUTCOMES

Responded to three disasters in Indonesia by providing 1.2 million zero-rated calls to customers
Collaboration with Disaster Management Centre of Sri Lanka to develop Early Warning Network app
Signed letter of co-operation to support Malaysia’s National Disaster Management Agency
Extended its early warning partnership with Nepal’s Department of Hydrology and Meteorology for another five years
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EFFORTS AND OUTCOMES

Connecting Communities to Basic Essentials
Bridging Digital Divide of the Orang Asli Community
Funding Scholarships
Creating a Better Society
 
NATIONAL CONTRIBUTION REPORT

2018 NATIONAL CONTRIBUTION HIGHLIGHTS

Learn about the economic impact and value created by our digital telco operations in Malaysia, Indonesia, Bangladesh, Sri Lanka, Cambodia and Nepal.

USD 13.9 billion GDP contribution
Supported 0.9 million jobs across Asia
Employed 32,800 employees across ASEAN and South Asia
CAPEX+OPEX
investment
USD 11.0 billion
Total tax paid to government USD 1.4 billion